jaya11 Privacy Policy

1 Introduction

This Privacy Policy ("Policy") describes how jaya11 ("jaya11", "we", "us", "our"), the operator of the online gaming platform accessible at jaya11.biz, collects, processes, stores, and protects personal data relating to registered players, website visitors, and any other individuals who interact with the jaya11 platform (collectively referred to as "you" or "the user").

jaya11 is committed to handling personal data responsibly, transparently, and in accordance with applicable data protection principles. By creating an account on jaya11, depositing funds, placing bets, or simply browsing jaya11.biz, you acknowledge that you have read and understood this Policy and consent to the data practices described herein.

This Policy should be read alongside jaya11's Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your relationship with the jaya11 platform. If you do not agree to this Policy, you must discontinue use of jaya11.biz immediately.

2 Personal Data We Collect

jaya11 collects personal data in several categories depending on your relationship with the platform and the services you use. The following table summarises the categories of personal data we may hold:

jaya11 does not intentionally collect special-category sensitive data (such as health data, religious beliefs, or political opinions) unless you voluntarily disclose such information in the context of a responsible gaming support request, in which case it is handled with the highest level of confidentiality.

3 How We Collect Your Data

jaya11 collects personal data through the following primary channels:

• Direct interactions: When you complete the registration form, submit identity verification documents, make a deposit or withdrawal request, contact our support team, or update your account profile, you directly provide personal data to jaya11.
• Automated technologies: As you navigate jaya11.biz, we automatically collect certain technical and usage data via cookies, server logs, pixel tags, and similar tracking technologies. This data is collected passively and does not require any action on your part.
• Payment providers: When you transact via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, or Mastercard, our payment processing partners may share transaction reference data with jaya11 for the purposes of verifying and reconciling your deposits and withdrawals.
• Third-party game providers: Game studios such as Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi may share gameplay session data with jaya11 in order to credit winnings, resolve disputes, and generate your account activity history.
• Fraud and risk screening: jaya11 may receive data from third-party identity verification and anti-fraud service providers as part of the KYC process or when assessing the risk profile of a transaction.

4 How We Use Your Personal Data

jaya11 uses the personal data it collects for specific, documented purposes only. We do not use your data for any purpose that is incompatible with the original reason for which it was collected. Our primary uses are:

• Account management: To create, maintain, and administer your jaya11 player account, including processing deposits, withdrawals, and bonus allocations.
• Identity verification: To verify that you are who you say you are and that you meet the eligibility requirements to use the jaya11 platform, including the 18+ age requirement.
• Transaction processing: To facilitate deposits and withdrawals via your chosen payment method and to maintain an accurate record of all financial activity on your account.
• Customer support: To respond to your enquiries, resolve disputes, investigate complaints, and provide assistance with account-related issues.
• Legal compliance: To satisfy jaya11's obligations under applicable anti-money laundering (AML), counter-terrorism financing (CTF), and data protection regulations.
• Fraud prevention: To detect, investigate, and prevent fraudulent transactions, account takeovers, bonus abuse, and other prohibited activities described in the Terms & Conditions.
• Platform improvement: To analyse usage patterns and player behaviour in aggregate form in order to improve the performance, usability, and game selection of jaya11.biz.
• Marketing communications: To send you promotional offers, bonus notifications, and platform updates — but only where you have given explicit consent. You may withdraw marketing consent at any time via your account settings.
• Responsible gaming: To monitor gameplay patterns that may indicate problem gambling behaviour, and to implement protective measures such as deposit limits or self-exclusion where appropriate.

5 Legal Basis for Processing

jaya11 processes your personal data on one or more of the following lawful bases:

• Contractual necessity: Processing is necessary to perform the contract between you and jaya11 — specifically, to operate your player account and provide the gaming services you have requested.
• Legal obligation: Processing is required for jaya11 to comply with applicable laws and regulations, including AML/CTF obligations, age verification requirements, and financial record-keeping duties.
• Legitimate interests: Processing serves jaya11's legitimate business interests — such as fraud prevention, platform security, and service improvement — provided those interests do not override your fundamental rights and freedoms.
• Consent: For marketing communications and optional data uses (such as personalised game recommendations), jaya11 relies on your freely given, specific, and informed consent. You have the right to withdraw this consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

6 Sharing Your Personal Data

jaya11 does not sell, rent, or trade your personal data to any third party for their own marketing or commercial purposes. We share personal data only in the following limited and necessary circumstances:

• Payment processors: bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard receive only the transaction data necessary to process your specific deposit or withdrawal. They are not granted access to your full account profile.
• Game providers: Third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi receive a session token and relevant gameplay data needed to run the game and return results to your jaya11 account. Personal identifiers are not shared beyond what is technically required.
• Identity verification services: KYC and fraud-screening providers may receive copies of identity documents and biometric data strictly for the purpose of verifying your eligibility and preventing fraud.
• Legal and regulatory authorities: jaya11 may disclose personal data to government bodies, law enforcement agencies, or financial intelligence units where required to do so by applicable law, court order, or regulatory directive.
• Professional advisors: Lawyers, auditors, and accountants engaged by jaya11 may access personal data on a need-to-know basis, subject to strict confidentiality obligations.
• Business transfers: In the event of a merger, acquisition, or sale of jaya11's business assets, personal data may be transferred to the acquiring entity. You will be notified of any such transfer and your rights in relation to it.

7 Data Retention

jaya11 retains personal data only for as long as is necessary to fulfil the purposes for which it was collected or as required by applicable law. The following general retention periods apply:

• Active account data: Retained for the duration of your account's active status plus a minimum of five (5) years following account closure, in compliance with standard financial record-keeping requirements.
• Transaction records: Retained for a minimum of seven (7) years from the date of the transaction, in accordance with AML record-keeping obligations.
• KYC and identity documents: Retained for a minimum of five (5) years after your account is closed or the business relationship ends.
• Support and communications records: Retained for three (3) years from the date of the interaction, unless a longer period is required for dispute resolution or legal proceedings.
• Marketing consent records: Retained for as long as your consent remains active and for one (1) year after withdrawal of consent, to demonstrate compliance.

Once the applicable retention period expires, jaya11 will securely delete or irreversibly anonymise your personal data so that it can no longer be attributed to you as an identified individual.

8 Security Measures

jaya11 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• 256-bit SSL/TLS encryption: All data transmitted between your browser and jaya11.biz is encrypted using TLS 1.3 or higher, preventing interception by third parties.
• Encrypted data storage: Sensitive personal data — including identity documents and payment references — is stored in encrypted form on secured servers with restricted access controls.
• Access controls: Internal access to personal data is restricted on a strict need-to-know basis. jaya11 employees and contractors are subject to confidentiality agreements and role-based permission systems.
• Regular security audits: jaya11's systems are subject to periodic internal and third-party security assessments to identify and remediate vulnerabilities.
• Incident response plan: jaya11 maintains a documented data breach response procedure. In the event of a security incident affecting your personal data, jaya11 will notify you and relevant authorities within the timeframes required by applicable law.

9 Cookies & Tracking Technologies

jaya11 uses cookies and similar technologies to enhance your experience on jaya11.biz, maintain your session state, analyse site performance, and deliver relevant content. The following categories of cookies may be used:

• Strictly necessary cookies: These are required for the platform to function correctly. They enable features such as session authentication, shopping cart functionality, and security token validation. They cannot be disabled without impairing platform functionality.
• Performance and analytics cookies: These collect anonymous aggregate data about how visitors use jaya11.biz, such as which pages are visited most frequently and how long sessions last. This information is used to improve the platform.
• Functional cookies: These remember your preferences — such as your preferred language settings or previously entered form data — to provide a more personalised experience on return visits.
• Marketing cookies: With your consent, these cookies track your interactions with jaya11 content across sessions in order to deliver relevant promotional messages. You may opt out of marketing cookies at any time via your account settings.

You may control cookie preferences through your browser settings. Note that disabling strictly necessary cookies may affect the functionality of certain features on jaya11.biz. Your cookie preferences are respected and can be updated at any time.

10 Your Data Rights

As a data subject, you hold the following rights in relation to the personal data jaya11 holds about you. To exercise any of these rights, please contact us at [email protected] with the subject line "Data Rights Request". jaya11 will respond within 30 days of receiving your request.

• Right of access: You have the right to request a copy of all personal data jaya11 holds about you, together with information about how it is used and with whom it is shared.
• Right to rectification: If any personal data jaya11 holds about you is inaccurate or incomplete, you have the right to request that it be corrected without undue delay.
• Right to erasure: In certain circumstances — for example where the data is no longer necessary for the purpose it was collected — you may request that jaya11 delete your personal data. This right is subject to jaya11's legal retention obligations.
• Right to restrict processing: You may request that jaya11 limit the way it uses your data while a dispute or investigation is pending.
• Right to data portability: Where processing is based on your consent or contractual necessity, you may request that jaya11 provide your personal data in a structured, machine-readable format for transfer to another service provider.
• Right to object: You may object to jaya11's processing of your data where that processing is based on legitimate interests, including profiling for direct marketing purposes.
• Right to withdraw consent: Where jaya11 relies on your consent as the legal basis for processing, you may withdraw that consent at any time without affecting the lawfulness of prior processing.

11 Protection of Minors

jaya11 does not knowingly collect personal data from any individual under the age of 18. The jaya11 platform is strictly intended for adults aged 18 and above. As part of the account registration and verification process, jaya11 collects date-of-birth information and may request documentary proof of age to confirm eligibility.

If jaya11 discovers or is notified that personal data belonging to a person under the age of 18 has been collected, jaya11 will immediately suspend the associated account, delete the relevant personal data, and reverse any financial transactions associated with that account to the extent technically possible.

If you are a parent or guardian and believe that a minor in your care has registered an account on jaya11, please contact us immediately at [email protected] so that the account can be closed and the data removed without delay.

12 International Data Transfers

jaya11 primarily stores and processes personal data within servers located in secure data centre facilities. In some cases, personal data may be transferred to and processed by service providers — including game studios, payment processors, and technology vendors — whose operations are based in countries outside Bangladesh.

Where such international transfers occur, jaya11 ensures that adequate safeguards are in place to protect your personal data. These safeguards may include contractual data protection clauses, data processing agreements, or reliance on the recipient country's adequacy status under applicable data protection frameworks. jaya11 will not transfer personal data to a jurisdiction that does not offer a comparable level of data protection without your explicit consent or a valid legal basis for doing so.

13 Changes to This Policy

jaya11 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, jaya11 will publish the revised Policy on this page with an updated effective date and, where appropriate, notify registered account holders via email.

Your continued use of jaya11.biz following the publication of an updated Privacy Policy constitutes your acknowledgement of the changes. If you do not agree with any revised terms, you must discontinue use of the platform and request account closure by contacting [email protected].

14 Contact Us

If you have any questions about this Privacy Policy, wish to exercise your data rights, or want to report a concern about how jaya11 handles personal data, please get in touch with our dedicated support team. We aim to acknowledge all privacy-related enquiries within 48 hours and resolve them within 30 days.

For urgent matters involving suspected data breaches or unauthorised account access, please mark your email "URGENT — DATA SECURITY" and our team will prioritise your case.